Insight helps you provide timely, personalised support to your tenants.

What is Insight

What is Insight?

The combined challenges of Universal Credit, welfare reform and the 1% rent reduction mean it's more important than ever to provide timely, personalised support to your customers.

Insight is a unique solution, that gives you the ability to convert huge amounts of data into a useful, user friendly format. This valuable customer intelligence will assist your team on a daily basis to support and improve the delivery of services to tenants.

  • Purpul bullet Protect income
  • Purpul bullet Reduce operational costs
  • Purpul bullet Identify fraud
  • Purpul bullet Improve support
How does Insight work?

How does Insight work?

Insight brings together data from your HMS, spreadsheets, CRM and other IT systems and enhances it with information from hundreds of sources.

This provides you with a single, clean and verified view of the facts, enabling you to make informed decisions.

  • Purpul bullet identify risks by anticipating customer needs to intervene early with support and advice
  • Purpul bullet understand where additional support may be needed
  • Purpul bullet enable efficient time and capacity planning for staff teams
  • Purpul bullet identify and manage tenancy discrepancies including tenancy fraud
  • Purpul bullet manage an increasing number of fixed term tenancies through the full lifecycle.
  • Purpul bullet identify a need for Alternative Payment Arrangements (APAs) and drive direct debit uptake where appropriate

What makes Insight different?

"Insight equips us to support tenants, ensuring we use evidence not opinion in our work. The savings are obvious. Our staff access the data immediately and proactively and then have informed one-to-one contact with tenants."

Director of Homes, Communities and Services - Coastal Housing

Read Insight case studies

Cloud based, accessible and secure data

Insight is built on secure, future-proof technology and accessible from any device with an internet connection. Housing Partners is ISO270001 accredited, offering additional reassurance that your data, and your tenants' data, is safe with us.

Intelligent segmentation and targeting

Insight's intuitive visual segmentation tools help you understand which of your customers need extra support. This enables your team to prioritise effectively and intervene early, preventing crisis.

Intuitive case and patch management

Insight's straightforward mapping functionality enables your team to manage their territories efficiently. Team members can create and manage cases, adding notes and supporting materials as evidence for APAs or other interventions.

Award Winning Solution

Insight provides the perfect solution and can be used alongside existing IT systems, augmenting rather than replacing them.


What do our partners say?

Grwp Cynefin
Grwp Cynefin

Grwp Cynefin has projected potential savings of up to £80,000

Gloucester City Homes
Gloucester City Homes

“Insight is revolutionising our housing services delivery"

Insight gallery