Home Swapper

The UK's biggest mutual exchange service, with over half a million members

The UK'S Leading Mutual Home Exchange Service

HomeSwapper is the UK's most popular mutual home exchange service, with more than half a million members. Since 2007, HomeSwapper has helped more than 260,000 families and individuals swap their homes, saving landlords an estimated £200m on potential voids. Every day, thousands of people log on to HomeSwapper because they want to move. For many this is because they need more space, or they're moving for work or to be closer to family. Others may be in crisis situations, and need to get out and make a new start. We hear hundreds of these stories every month, and that's what makes us passionate about what we do.

  • Left Monitor
  • Right Monitor

HomeSwapper is a founding member of the government's Home Swap Direct scheme, and winner of the 2015 Housing Excellence award for Best IT system or app.

How can HomeSwapper help?

How can HomeSwapper help?

Landlords: HomeSwapper's landlord dashboard gives you the tools you need to support tenants on HomeSwapper, including case management, user access control and detailed reporting. You can use our innovative analytics tool to filter your tenants and build bespoke reports.

Tenants: HomeSwapper empowers your tenants to change their homes and their lives. It's a self-service tool, intuitive and simple to use. HomeSwapper is available across all platforms: mobile, tablet and PC, with native apps for iOS and Android users.

What makes HomeSwapper different?

MORE MEMBERS, MORE CHOICE, MORE SWAPS

We have more than half a million members from all areas of the UK - more than any other mutual exchange site. This gives your tenants the best possible chance of finding the right home for them. With almost 10 million matches across the site, intuitive search tools, instant messaging, and our unique MultiSwap tool.

USER-CENTRED DESIGN

HomeSwapper's development is driven by our users. We hold regular groups in coffee shops around the country, as well as openfeedback sessions on social media. We communicate daily with members on Facebook, listening to their stories and frustrations and sharing their ideas.

EXPERIENCED HELPDESK

The HomeSwapper helpdesk team answer every enquiry with an average response time of 24 hours. Our clock doesn't stop for evenings and weekends, so most tenants will get a response much more quickly. We responded to over 80,000 customer queries in 2015

TENANT COMMUNITY

We are passionate about engaging with the tenant community. Our blog is written by and for tenants, and covers all aspects of swapping: including top tips about safety, the challenges of finding disability adapted properties, and motivating swap success stories. We have an active peer support community who use their skills to help other members find their perfect home.

ACCESSIBLE

The website is fully accessible, with easy-read user guides and a range of search tools designed to support members with disabilities. 1% of HomeSwapper users browse in a language other than English, and we've integrated the Google Translate feature to help them.

SECURE TECHNOLOGY

HomeSwapper is built on secure, future-proof technology, hosted in the cloud with Microsoft Azure. We are ISO270001 accredited too, offering additional reassurance. Your data, and your tenants' data, is safe with us.

10 YEARS' EXPERIENCE

Our landlord tools are based on 10 years of working closely with our sector partners and understanding the jobs you're trying to do. We know how challenging some IT systems can be and our goal is to make HomeSwapper as simple as possible. Our unique RightSize tool helps you make best use of your stock while helping tenants avoid the bedroom tax. HomeSwapper also serves as another property marketing channel for your hard-to-lets, giving you access to half a million potential tenants

HomeSwapper Gallery