About Us

Our Vision

Our Story

We will be the trusted partner for the organisations operating in the sector who need IT solutions to support, drive and empower their activities.

Housing Partners has been providing systems solutions for social housing providers for nearly 20 years.  We are totally dedicated to social housing – focusing on homelessness, tenancy management, mutual exchange and income management.

Our mutual exchange service is one of the most well-known systems – HomeSwapper – and is, by far, the most widely used service across social housing providers.  More recently, in 2018, we launched Housing Jigsaw to support homelessness and the introduction of the HRA in England.  The service has been extended to support homelessness in Wales too and has a Welsh language option included.  Housing Jigsaw was an instant success with Local Authorities and our partnership with NPSS is unique to the sector.

More recently, we have launched a range of tenancy and income management services under the TAIM (‘Tenancy and Income Management’) brand.  These include a pre-tenancy checking service (‘SafeStart’), in-tenancy service (‘InSight’) and a post tenancy income-recovery service (‘PayBack’). Most recent to join this comprehensive range of products is AIMLogic – a wholly new and highly cost-effective process management service for social housing stock-holders to prioritise tenant workflows and prioritise issues, making best use of time for the housing provider’s staff.

Housing Partners is proud to work with over 500 housing associations and local authorities across the UK.  And from Summer 2019, we have started to work with a number of social housing organisations in Eire too!

Meet our leadership team

Ralph is a Scot who started business life in stockbroking, which he left to lead a software start-up – Housing Partners! – following his desire to blend social and commercial strategies to make a difference in people’s lives.  He has been involved in various charities in developing countries, using enterprises as a catalyst in to create jobs, empower the poor and transform local communities.  Back in the UK he sits on a couple of charity boards, one works with families in areas of significant deprivation.

Ralph Catto

Chairman

As one of the founders of Housing Partners I’m determined that our modern business focusses on delivering value to our customers. That means doing the job right in the first place and then looking after those relationships once formed.  Best value for customers means software that does exactly what they want, so at Housing Partners we have created collaborative, formal, relationships with practitioners so that they can tell us what is most important and in what order to build features. The result is best of breed software solutions that our Product Engineers are rightly proud of and encouraged to be precious about.

I have been with Housing Partners for over 5 years, I was inspired to join Housing Partners as it is an organisation where I can use my skills and experience to engage, develop and support excellent people, whilst at the same time balancing the needs of a commercial organisation in a market where it is socially imperative to deliver customer value.

I joined Housing Partners because of its approach and products and services: there is a real team spirit to work together to solve problems and customers regularly tell me that we are a breath of fresh air.  I want HP to build on our reputation and further develop products to be the ‘go to’ supplier. This may sound trite –  but for the areas in which we work, our customers are appreciating a supplier that is transparent, fair and with great products: ‘doing the right thing’.  I want local authorities and RPs to continually ask us to broaden our product range because they want to work with us.

John Carthew

Director of Product

Lesley Westwood

Director of Finance

Colin Collier

Director of Sales

Meet our team

My decision to join Housing Partners in 2018 was one I am truly glad to have made. I love everything about my role, including my colleagues, customers and the office atmosphere. Housing Partners is a great company to work for, and one that I am proud to work for.

I took on my role at Housing Partners 5 years ago as I believed the work we do here makes a difference to peoples lives, to think that releasing a quality product to market could help someone threatened with homelessness before its to late or that they find the right place for their family to live is heart-warming. As QA manager my teams responsibility is to ensure any of the software changes we make are the best they can be for exactly these reasons.

In my role at Housing Partners I get to see all different aspects of social housing and homelessness. This is enlightening and being able to be a part of something which makes a very real difference in these people’s lives is very rewarding and satisfying.

Zoe Banks

Implementation Manager

Ben Stott

QA Manager

Dot Eriksen

Customer Support

My decision to join Housing Partners in 2018 was one I am truly glad to have made. I love everything about my role, including my colleagues, customers and the office atmosphere. Housing Partners is a great company to work for, and one that I am proud to work for.

I took on my role at Housing Partners 5 years ago as I believed the work we do here makes a difference to peoples lives, to think that releasing a quality product to market could help someone threatened with homelessness before its to late or that they find the right place for their family to live is heart-warming. As QA manager my teams responsibility is to ensure any of the software changes we make are the best they can be for exactly these reasons.

In my role at Housing Partners I get to see all different aspects of social housing and homelessness. This is enlightening and being able to be a part of something which makes a very real difference in these people’s lives is very rewarding and satisfying.

In my role at Housing Partners I get to see all different aspects of social housing and homelessness. This is enlightening and being able to be a part of something which makes a very real difference in these people’s lives is very rewarding and satisfying.

Zoe Banks

Implementation Manager

Ben Stott

QA Manager

Dot Eriksen

Customer Support

Dot Eriksen

Customer Support

Why choose us?

We have been serving the social housing sector since 2001, turning innovative ideas into award winning and effective software solutions. We are trusted by over 700 housing providers, and over 140 local authorities.

At Housing Partners, we make a difference to peoples lives and that is important to our employees. Our award-winning products are created and developed by our talented and committed team in Worcester, where we have created a culture of working together to do the right thing.

We are always on the look out for the best talent to join Housing Partners.  If you are passionate, dedicated, and want to make a positive difference to the lives of the people within the social housing sector then head over to our LinkedIn page to see what current vacancies we have open.

Wellbeing & Benefits

At Housing Partners, we understand that our employees are our most valuable asset and pivotal to the company’s success. As a result of this we have a competitive wellbeing & benefits package that we are proud of:

  • 25 days annual leave plus the 8 bank holidays
  • Competitive pension scheme
  • Casual dress code
  • Christmas shut down
  • Access to Perk Box with thousands of discounts
  • Group Life Assurance
  • Critical Illness
  • Private Medical Health Insurance through Vitality
  • Cycle2Work Scheme
  • Mindfulness sessions, well-being activities and access to mental health first aiders
  • Company team building events
  • Team socials

Our Values

Working Together

  • Create a positive working environment
  • Treat each other with respect
  • Understand our customers and markets
  • Create success together with our partners

We Can

  • Be ambitious, speak up and share ideas
  • Be open to new ideas and challenges
  • Drive strategic change and innovation
  • Be committed to deliver

Do The Right Thing

  • Ensure decisions, tasks and actions are beneficial to the company vision
  • Work as one team and treat each other with fairness and inclusion
  • Live the company vision
  • Champions of development
  • Realise performance through our people

Our success