Basingstoke & Deane
Housing Jigsaw

Housing Jigsaw Case Study – Basingstoke and Deane Council

Basingstoke and Deane Borough Council run a busy and proactive Housing and Homelessness Prevention Team. With a heavy caseload of around 2,000 cases in acute need each year, the department is around 25 strong including  a team of homelessness prevention officers.

Midway through their 2020 housing and homeless strategy, the borough council focuses on delivering personalised, tailored support through strong partnerships to support customers who come to them.

Tom Roworth is one of the Senior Homeless Prevention Officers at Basingstoke and Deane Borough Council. He was involved in the trialing and selection of Housing Jigsaw as part of their overall transformation in preparation for the Homeless Reduction Act that came into force in April this year.

We spoke to him a couple of months after the Act came into force about their expectations and experiences of choosing Housing Jigsaw and how the system has supported them with the anticipated changes to their workload.

Like all local authorities, they had done their research and due diligence and looked at the different solutions on the market.

“We had demos from many providers but the appeal to us was, clearly the price, but also how we were able to customize to our own needs. We were testing it back in December 2017 and it met every requirement we needed,” said Tom.

the appeal was clearly the price but also how we were able to customize to our needs

“The SAAS (Software as a Service) model was an appeal. The fact that it was a fixed rate and they made quite clear there were no additional costs obviously made it stand out. People know how providers can charge to make modifications”

The team had been thinking ahead and preparing well in advance. It was back in 2017 when they signed up for a trial of Housing Jigsaw, giving themselves a head start on understanding the implications of the HRA before it came into force.

“The changes in the HRA were pretty much as anticipated,” he said. “We had seen from the local authorities that were trailblazing that they had roughly a 30% increase in approaches. We’ve not seen that increase in numbers yet but have experienced the increase in depth of work needed with each case. We knew there would be longer interview times and how cases will be with us for a longer period of time.

The people who worked on it had been there and been housing officers

“We knew as an authority that we were always aiming to prevent homelessness as a priority anyway. We didn’t envisage massive changes to the way we were working on that front, more the process around it,” he added.

We asked Tom how the teams have found working with our software. “It certainly has been a help and not a hindrance,” he said. “It’s also good for any new starters as well. It takes the full process and you can customize it to how you like to work as a local authority. Everything is all in one place and the journal is a good thing to have when you have such a high caseload, as it can be quite easy to lose track.”

On a final note, one of the other attractions was that Housing Jigsaw had been developed in partnership with the NPSS team. “That’s the thing with Jigsaw – the people who worked on it had been there and been housing officers. They knew exactly what was required,” he concluded.

If you want to know more about Housing Jigsaw, visit us at our Housing Jigsaw Website or email us at to talk to one of our team.

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