We spoke with John Carthew, our Director of Product about what STAR is, its key features and how STAR was born.


STAR: from concept to creation

The concept of STAR came about through direct discussion with our local authority customers around which pieces of our Housing Jigsaw suite they would like to see next. The overwhelming majority felt that a customer satisfaction tool was their priority and thus, the creation of STAR began. It is as John tells us in the video below: “If you’re measuring, you can strive for 9s and 10s, but you can’t do that unless you’re measuring.”