Luton Community Housing

TAIM InSight Case Study: Metropolitan Thames Valley Housing reveal how they have recovered nearly £700,000 of public money thought to be lost with the figure still rising.


“Saving nearly £700k to the public purse, InSight is an important tool for helping us identify tenancy fraud”

Chris Whiteman

Metropolitan Thames Valley Housing

It’s estimated that tenancy fraud costs the public purse around £900 million every year, with around 100,000 social housing homes across the UK affected by some level of tenancy fraud. By using InSight, Metropolitan Housing in one year alone managed to identify 54 proven cases of tenancy fraud resulting in a saving of £693,000 to the public purse.

In 2017 Housing Partners started working with Metropolitan Housing to implement our InSight solution to help support them with challenges such as identifying and supporting tenants at risk from the rollout of Universal Credit, assessing and managing tenancy sustainability, tracing former tenant debt and securing income by growing the sign up of Direct Debit payments.

In the past financial year Metropolitan have increasingly used InSight to identify tenancy fraud within their housing stock, which has resulted in them discovering 54 proven cases of fraud including:

  • Illegal subletting
  • Fraudulent right to buy applications
  • Refused succession applications
  • Abandoned properties

The public purse saving from these 54 cases is estimated at £693,000.

This saving is made up of £684,000 relating to 38 subletting cases, and £9,000 relating to a refused Right to Buy application. Furthermore, InSight has identified 11 cases where the property was not used as the sole and principal home, 3 abandoned properties, 1 refused succession application and 1 Right to Buy refused application.

Chris Whiteman, Strategic Debt Manager at Metropolitan Thames Valley Housing commented:

“Housing Partners gave us the opportunity to focus on potential fraud and the InSight solution enabled the business to focus on high priority cases resulting in clear success. InSight is an important tool for helping us identify tenancy fraud.”

Recently Metropolitan merged with Thames Valley Housing Association to form Metropolitan Thames Valley Homes. Between them, the two organisations own and manage over 57,000 homes in London, the South East, the East Midlands and the East of England. Given Metropolitan’s existing positive experiences with Housing Partners, following the merger they decided to bring our services forward into the new organisation.

In Spring 2019 Housing Partners started working with Metropolitan Thames Valley to implement InSight for their Thames Valley stock, concentrating primarily on tenancy fraud.

Lisa Gilbert, Housing Services Manager also commented: “Following the success the business has already seen, I’m really looking forward to implementing InSight to identify tenancy fraud and recover much needed homes for our tenants who are desperate to try and find a move via our transfer list.”

Greg Andrews, Head of Customer Operations at Housing Partners, sees a bright future for InSight within the organisation:

“The results Metropolitan have seen to date are outstanding and genuinely shows that InSight is a leading solution to help Housing providers identify and tackle tenancy fraud. I look forward to working with the Metropolitan Thames Valley team on the rollout of InSight in the organisation and continue to support them to recognise the benefits of this powerful tool.”

To find out more about how we can support you in identifying fraud and supporting sustainable tenancies, fill out our contact form or send us an email on or call us on 01905 361500 and ask for someone from the InSight team to get in touch.